STORE POLICY

Store Policy

Welcome to JenilGems! We are delighted to have you here and appreciate your support of our gemstone, agate stone, healing products, and spiritual gifts. Below are our store policies to ensure a smooth shopping experience.

1 Order Processing

All orders are processed within 1-3 business days.
You will receive a confirmation email once your order is placed and another when it ships.

2 Shipping Policy

We offer various shipping options, and costs will be calculated at checkout.
Please allow 5-10 business days for domestic shipping, and up to 3 weeks for international orders.
We are not responsible for delays caused by the carrier.

3 Return and Exchange Policy

We want you to be happy with your purchase! If you're not satisfied, please contact us within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
Once we receive your returned item, we will notify you of the approval or rejection of your refund.

4 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.

5. Payment Policy

We accept major credit cards and PayPal. All transactions are processed securely.
Payment must be received in full before we ship your order.

6. Privacy Policy

Your privacy is important to us. We do not sell, trade, or otherwise transfer your personal information to outside parties, except to provide services related to your order.

7 Customer Support

If you have any questions or concerns about your order or our policies, please contact us at [your email address] or through our contact page.

8 Changes to Policy

We reserve the right to modify our store policies at any time. Please check back frequently for updates.